Sewing Machine Service and Repairs

Ringwood Sewing Centre is your one stop shop for having your domestic sewing machine, embroidery machine and overlocker serviced or repaired.

Our shop is too small to actually house our workshop, so our contracted Master Technician will pick your machine up from our shop, do whatever work is necessary and return it to us in around 14 days.   If you are in urgent need of technical support, Jim is our “on the spot” technician.  Often urgent issues can be sorted out on the spot, and so all you need to do is give us a ring on 03 9870 0011 and check if Jim is in, arrange a time that is mutually convenient and he will do his best to get you on your way.

Our Service department is expanding, and so if you have a current model Husqvarna Viking, Pfaff or Singer machine quicker turn arounds for servicing are now possible.

Sadly we do not offer in home servicing, or a pick up/drop off service right now, but we are looking into doing this later in 2014.

What is included in a Service?

Your machine needs to be serviced every 12-18 months.  If it is new and under warrantee all brands of machines include the requirement to have your machine serviced by an Authorised Technician every 12 months for the warrantee to stay valid.  We know that this can be hard to remember so when you subscribe to our newsletter you are asked if you’d like a reminder sent to you about your servicing, and you just need to let us know which month you want to have your machine serviced.  If you take the time to do this, through the magic of modern communication you will receive an automated reminder every 12 months.

When we service your machine, our technician gently removes the covers of your machine.  Then he set’s about to remove all the fluff and lint that has found it’s way into the working parts of your machine, gently cleaning all those amazing electronic parts.  With that done he will set about the delicate job of re-aligning your hook/needle timing.  When it is not aligned you get skipped stitches, and wonky crooked looking seams, which really aren’t too nice.  Then he will check the feed dogs and ensure that they are correctly timed, so you don’t find your work pulling to the left or the right – this is a little bit like getting your wheels balanced on your car.  There are some parts of your machine that will be lubricated.  Now you can’t do this yourself because you don’t know which parts to do, or even how to expose those parts, so never oil your machine yourself, just leave it to the experts.  Did you know that most machines are made from cinta metal?  This is a special metal with the lubricant built into the metal.  If you were to oil this metal yourself you would actually cause the machine to seize up! After doing all this he will do a whole bunch of stuff to make sure the tension is perfectly adjusted for standard sewing thread (polyester), and anything else that might need to be adjusted to make sure your machine comes back to you and is sewing as good as new.  Finally the technician will bring it back to the shop, where we will carefully store it in our back storage area and give you a call to let you know it is ready.

Of course sometimes your machine might need actual repairs.  Our technician can take a look at your machine and give you a quote on what work is required.  Sadly some older machines might not be worth the money to have repaired, and we can help you to find a suitable replacement.  If your machine needs some new parts, we will order these, and get them in as fast as they become available.  Using a contracted technician means he has access to parts for ALL brands of sewing machines so don’t be worried that we don’t sell your brand, we can certainly service or fix it and have access to genuine parts.

Naturally you can help to maintain your own machine in good working order, and here are our top 5 tips:

  1. Never use cheap thread or old thread.  It really isn’t worth it old dry thread will really not stitch well, and will break and snap driving you mad. Cheap thread does the same thing, and worse it leaves lots of dust and lint inside the machine – yuck.
  2. Never use hand quilting thread in your machine. Hand quilting thread has a wax coating on it and this comes off onto the tension discs. This will invalidate your warrantee, and anyhow it stitches really badly so keep that type of thread away from your machine.
  3. Clean out your bobbin area regularly.  Ask us to show you how to do this and you will really find your machine sews better, for longer.
  4. Never use unbranded bobbins.  Each machine brand specifically shapes and weights their bobbins to work in their machines, so you really can’t just use any old bobbin. Also remember that plastic bobbins wear out, so be prepared to throw them away each 12 months or so (depending on how much sewing you do).
  5. Finally treat your machine with love, don’t toss it around like an old piece of junk.  Handle it with care avoiding bumps and bangs along the way.  If you need to pack it away to store it, use the cover that came with it to keep it free from dust, and store it in a nice place where your pets, kids and grandkids can’t muck around with it.  When you carry it about consider using a trolley, this means you are less likely to drop it or bang it on stuff like stair rails, sides of houses and any other obstacle.  Remember your machine is a wonder of modern science and technology.  It is the result of millions of dollars spent by the sewing machine company in designing, developing and refining their manufacturing processes. Treat it with love.

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